Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened any item not in its original condition is damaged or missing parts for reasons not due to our error any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@indigoandviolet.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@indigoandviolet.com and send your item to Indigo and Violet, 1995 Ambergate Lane, Cordova TN 38016, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to Indigo and Violet, 1995 Ambergate Lane, Cordova TN 38016, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Price Matching:
Indigo and Violet.com is committed to providing low prices every day, on everything.* So if you find a lower price from an online retailer on an identical, in-stock product, tell us and we'll match it.* We will also give an additional discount of up to 10% off the item.
* The following limitations apply:
The item must be identical, (i.e., size, model, quantity, brand, color)
the item must be in-stock at the online retailer's website and on Indigo and Violet.com at the time of the price match request. We will price match one item per customer per day. We will not offer rain-checks for items that are not currently in stock the item must be sold and fulfilled by one of these online retailers: Academy.com, Amazon.com, Autozone.com, Babiesrus.com, Basspro.com, Bedbathandbeyond.com, Bestbuy.com, Cabelas.com, Chewy.com, Dickssportinggoods.com, Dollargeneral.com, Familydollar.com, Homedepot.com, Jcpenny.com, Kmart.com, Kohls.com, Lowes.com, Michaels.com, Newegg.com, Officedepot.com, Oreillyauto.com, Pepboys.com, Petco.com, Petsmart.com, Sears.com, SportsAuthority.com, Staples.com, Target.com, Walgreens.com and Walmart.com.
Sorry, we don't match:
Stores in Alaska and Hawaii or outside of the United States. We do not Price Match other store prices or online prices from, or on behalf of Marketplace and third-party sellers discounts applied at checkout
offers advertised as a percentage off or dollar off (e.g., "15% off" or "$5 off") auctions prices or those requiring memberships prices that cannot be determined independent of other items, e.g., fees, shipping charges
bundle offers, rebates, coupons, mail-in offers, offers that include financing prices that require a minimum quantity purchase
Items that other retailers have listed as clearance, closeout, liquidation, special hour/flash/limited quantity or other special event offers
Damaged, used, or refurbished items price errors
In-store prices as a result of pickup discounts. No price matches to other retailers for prices shown from Thanksgiving through Cyber-Monday. For Thanksgiving and Black Friday sales online or and in the app store.
How to match an Indigo and Violet.com price to another online retailer*:
If you think you are eligible based on the above, contact Indigo and Violet.com Customer Care by emailing info@indigoandviolet.com before you place your order. We will verify the item eligibility
Indigo and Violet.com has the final decision for matching an online price.
